FAQs

Q. How does Mail’s Here work?

A. Mail’s Here is simple and fun. All you have to do is select and order a story and we will send it to you by mail. You will receive your chosen story, divided into several letters, which you will then send to a child on a daily basis or based on a schedule that works for you. Remember your identity remains a secret until the last letter! How It Works provides step-by-step guidelines.

 

Q. Do you offer Mail’s Here electronically?

A. No. We believe digital platforms – as important as they are – don’t offer the personal touch that comes with a Mail’s Here experience. We think that when it comes to telling a story, sometimes it’s better in a letter.

 

Q. Who uses Mail’s Here?

A. Parents, relatives, friends and children of all ages and interests can enjoy Mail’s Here. Our letters have been designed to celebrate storytelling in a fun and unique way. Our stories can even act as a cheerful distraction for a child recuperating from an illness. 

 

Q. Are the stories designed for children of all ages?

A. Our Mail’s Here story library has something for everyone. Our stories are age appropriate and written with both girls and boys in mind. Older children can practice and develop their reading skills.

 

Q. How do I buy a story?

A. Visit Our Products to review our story library. Once you have chosen your story, click on Order Now to start the purchasing process. You can also select from our list of stories to the right.

 

Q. Can I buy more than one story at a time?

A. Absolutely! Just follow the simple steps in the Our Products section.

 

Q. How much does it cost?

A. A Mail’s Here package costs $19.95. For an additional $10, you can have your letters personalized.

 

Q. What payment do you accept?

A. Mail’s Here accepts all major credit cards.

 

Q. How long will it take for my Mail’s Here package to arrive?

A. The time it will take for your Mail’s Here package to reach your mailbox will depend on where you live. After your order has been placed, Mail’s Here is committed to sending your package within five to ten business days.

 

Q. Am I responsible for postage?

A. Yes, you are responsible for postage. Postage is $7.50 and packages are sent via USPS. You are responsible for the cost of mailing the letters to your loved one.

 

Q. Is Mail’s Here available outside of the US?

A. For now, Mail’s Here is available in the US only.